Terms & Conditions

ARTICLE 1

Who is Stuubs and what do these words mean?

Stuubs is a sole proprietorship, based at Albert van der Meerstraat 15, 7555 LE Hengelo, the Netherlands, registered with the Dutch Chamber of Commerce under number 96624469. Stuubs can be reached via contact@stuubs.com.

In these terms, the following words have the meaning below:

• App: the Stuubs mobile application for iOS and/or Android.
• Service: the App, the website, and all features Stuubs makes available to users.
• User or you: the natural person who uses the Service for personal purposes.
• Account: a User's personal access to Stuubs.
• Friend: another User with whom a mutually accepted friend connection exists.
• Content: all information posted or stored by a User, including texts, scores, photos, videos, tags, reactions, planning items, and journeys.
• Journey: a User's personal event planning and timeline of events, parts, and captured moments.
• Event information: information about events, editions, venues, line-ups, stages, artists, and block schedules, among others.

ARTICLE 2

Applicability and acceptance

2.1 These terms apply to every visit to and every use of the Service and to the agreement between Stuubs and the User.

2.2 You accept these terms when creating an Account or when otherwise clearly agreeing to them. The version shown at that moment applies to your use.

2.3 Downloading the App may also be subject to the terms of the Apple App Store or Google Play. Those platforms are not a party to the agreement between you and Stuubs. Stuubs remains responsible for the Service, support, and handling of complaints as required by law.

2.4 Any deviation is only valid if Stuubs and the User expressly agree to it in writing. Mandatory consumer law always applies.

ARTICLE 3

Age and personal use

3.1 Stuubs is intended only for persons aged 16 or older. By creating an Account you declare that you are at least 16 years old.

3.2 If Stuubs has reasonable indications that a User is younger than 16, Stuubs may require age confirmation, temporarily restrict, or delete the Account.

3.3 The Service is intended for personal, non-commercial use. Without prior written consent, you may not commercially exploit, resell, scrape, or use the Service to collect data or content at scale.

ARTICLE 4

What Stuubs currently offers

4.1 Stuubs helps Users discover events, build a personal planning, add attended or planned items to a Journey, and capture and revisit memories such as scores, texts, photos, and videos.

4.2 The Service is currently free. Stuubs does not currently sell photobooks, tickets, accommodation, or curated packages through the Service. If Stuubs later introduces paid or additional services, the User will receive applicable information and any additional terms in advance.

4.3 Stuubs is not an organiser, ticket seller, or official representative of the events or artists shown, unless expressly stated for a specific partnership.

4.4 Stuubs may maintain, improve, and further develop the Service. Material changes that adversely affect the use of an ongoing digital service will be explained in advance within a reasonable term, except where a change is immediately necessary for security, abuse prevention, or legal compliance.

ARTICLE 5

Account and security

5.1 The personal features of Stuubs require an Account. You provide accurate, up-to-date, and non-misleading information and keep it current where necessary.

5.2 An Account is personal. You keep sign-in credentials confidential and do not allow anyone else to use your Account. Report suspected misuse or unauthorised access immediately via contact@stuubs.com.

5.3 You are responsible for actions taken via your Account, except to the extent that such use cannot reasonably be attributed to you.

5.4 It is not allowed to automate accounts, circumvent security, exploit vulnerabilities, distribute harmful code, or disrupt the operation of the Service or other accounts.

ARTICLE 6

Friends, visibility, and tags

6.1 Within Stuubs, Content is only visible to the User and to Friends with whom a mutually accepted friend connection exists, except for staff or service providers who need access for support, safety, or operating the Service.

6.2 You decide which friend requests you accept. When a friend connection ends or a user is blocked, access to each other's protected content within Stuubs stops. A block immediately limits mutual visibility within the Stuubs features.

6.3 Stuubs cannot prevent a Friend from copying, storing, or screenshotting content outside of Stuubs. Only share content with people you trust.

6.4 You may tag friends when it fits the shared memory. Tags may not be used to harass, mislead, or associate someone without reasonable cause with sensitive or harmful content.

6.5 A tagged or depicted person may report a tag or content and request removal or unlinking. Stuubs weighs the interests and rights of everyone involved.

ARTICLE 7

Ownership and use of your content

7.1 You remain the owner of the Content you post and retain the intellectual property rights in it.

7.2 To technically deliver the Service, you grant Stuubs a non-exclusive, worldwide, royalty-free licence to host, store, copy, technically adapt, compress, convert, secure, moderate, and display your Content to your Friends. This licence only applies to providing, securing, operating, and improving Stuubs.

7.3 Stuubs does not use your personal photos, videos, or texts in advertising or commercial campaigns without asking for separate consent.

7.4 The licence ends when the Content or Account has been permanently removed, except for temporary backups, evidence of reported violations, and data Stuubs must retain by law or for handling a dispute.

7.5 By posting Content, you declare that:

• you created the Content yourself or have sufficient rights and permission to use and share it within Stuubs;
• the Content does not infringe intellectual property, portrait, privacy, or other rights of third parties;
• people recognisable in the material reasonably agree with the capture and sharing within the chosen friend circle, or another valid justification exists; and
• you do not post confidential or particularly sensitive information about others without their explicit consent.

ARTICLE 8

Conduct and content rules

It is prohibited to post content or engage in behaviour via Stuubs that:

• is unlawful or incites criminal offences, violence, terrorism, self-harm, or dangerous behaviour;
• contains or promotes sexual exploitation, nudity of minors, grooming, or other harmful behaviour toward minors;
• promotes hate, discrimination, or dehumanisation on the basis of, among other things, origin, colour, nationality, religion, gender, gender identity, sexual orientation, disability, or illness;
• consists of threats, intimidation, stalking, bullying, humiliation, or unwanted sexual advances;
• discloses or shares private data, contact details, identification documents, location data, or other sensitive data of someone else without necessity;
• is pornographic, extremely violent, or otherwise manifestly offensive in the context of an event diary;
• infringes copyrights, trademarks, portrait rights, or other rights of third parties;
• impersonates another, suggests a false connection with an artist or organiser, or misleads other Users;
• contains spam, malware, phishing, unauthorised advertising, or manipulation of scores and interactions; or
• attempts to circumvent a measure, block, or security of Stuubs.

ARTICLE 9

Reporting, blocking, and moderation

9.1 Users can report content and other Users via the available reporting function. Reports may also be sent to contact@stuubs.com. Specify as concretely as possible which content is involved, where it is, and why you believe it is unlawful or breaches these terms.

9.2 A User can block another User. The blocked User immediately loses access to the blocking User's protected content and interactions within Stuubs, to the extent technically applicable.

9.3 Stuubs reviews reports about offensive, unsafe, or potentially illegal content as soon as possible and within 24 hours of receipt. Where necessary, Stuubs removes or restricts the content, blocks interactions, or suspends or terminates the Account that caused the violation.

9.4 Depending on severity and circumstances, Stuubs may issue a warning, reduce content visibility, remove content, restrict features, temporarily suspend an Account, terminate an Account, preserve evidence, or notify competent authorities.

9.5 Decisions are made carefully, promptly, objectively, and non-arbitrarily. Where safety and the law allow, the affected User receives a reason for a significant measure. A User can lodge a reasoned objection via contact@stuubs.com.

9.6 Stuubs may use technical filters and human review to detect abuse. Stuubs is not required to actively review all Content in advance. Once Stuubs obtains sufficiently specific knowledge of possibly unlawful content, Stuubs acts in accordance with applicable law.

ARTICLE 10

Event information and third-party information

10.1 Event information may come from organisers, artists, public sources, partners, or Users. Stuubs makes reasonable efforts to keep information useful and current, but cannot guarantee that line-ups, times, venues, stages, or other data are complete, error-free, or unchanged.

10.2 Always verify important information with the official organiser or artist. Stuubs is not responsible for changes, cancellations, access conditions, or decisions of an organiser or other third party.

10.3 Names, logos, photos, and other materials of events and artists may belong to third parties. Their display within Stuubs does not automatically mean an official partnership or endorsement exists.

10.4 External links and services are subject to the terms and privacy practices of the relevant third party. Stuubs is not responsible for their content or operation.

ARTICLE 11

Availability, changes, and keeping originals

11.1 Stuubs provides the Service with reasonable care. Due to maintenance, outages, security incidents, updates, or circumstances beyond Stuubs's control, the Service may be temporarily unavailable or limited.

11.2 Stuubs does not guarantee that the Service will always be uninterrupted, error-free, or available for an indefinite period. Statutory consumer rights regarding digital services remain fully applicable.

11.3 Stuubs is intended as a complement to your personal memories and not as the sole permanent storage. Keep original photos, videos, and other irreplaceable files also on your own device or another storage location of your choice.

11.4 If Stuubs discontinues a feature or the entire Service, Stuubs informs Users within a reasonable term and provides, where reasonable and technically possible, an opportunity to download personal Content, unless safety, abuse, or a legal obligation prevents this.

ARTICLE 12

Deleting your account and content

12.1 You can delete individual Content via the available Stuubs features.

12.2 You can initiate deletion of your entire Account via the account settings. If this route is temporarily unavailable, you can send a deletion request to contact@stuubs.com. Deactivation alone is not the same as deletion.

12.3 Deletion cannot always be undone. After completion, the Account and its personal Content are removed or irreversibly anonymised in line with the retention periods in the Privacy Statement.

12.4 Limited data may be retained longer if necessary for security, handling reports, evidence of abuse, a legal obligation, or a legal dispute.

ARTICLE 13

Stuubs's rights

13.1 All rights in the software, design, database, texts, selection, functionality, trade name, and trademarks of Stuubs belong to Stuubs or its licensors.

13.2 Stuubs grants you a personal, limited, revocable, non-exclusive, and non-transferable right to use the Service in accordance with these terms.

13.3 It is not allowed to copy, sell, rent, reverse-engineer, decompile, or create derivative services from the App, except to the extent mandatory law expressly permits.

13.4 Ideas and feedback you voluntarily provide to Stuubs may be used by Stuubs without compensation to improve the Service. Stuubs makes no claim to your personal Content.

ARTICLE 14

Privacy

Stuubs processes personal data as described in the Privacy Statement. It sets out, among other things, which data are processed, why, how long data are retained, with whom data are shared, and which privacy rights you have.

ARTICLE 15

Liability

15.1 Stuubs is liable for direct and foreseeable damage resulting from a shortcoming attributable to Stuubs, to the extent required by law.

15.2 To the extent permitted by law, Stuubs is not liable for indirect damage, consequential damage, missed opportunities, reputational harm, or loss arising because a User did not keep their own copy of irreplaceable files.

15.3 Stuubs is not responsible for Content or actions of Users or third parties, changes to events, or decisions of organisers. This does not affect Stuubs's obligation to take appropriate action after a sufficiently specific report.

15.4 Nothing in these terms limits liability for intent or gross recklessness by Stuubs, death or personal injury for which Stuubs is legally liable, or other liability that mandatory law does not permit to be limited.

15.5 The User remains responsible for the lawfulness of their Content and use. Any obligation to compensate damages only applies to damages actually caused by a breach attributable to that User and to the extent permitted by law.

ARTICLE 16

Suspension and termination

16.1 You can stop using Stuubs at any time and delete your Account.

16.2 Stuubs may restrict Content or suspend or terminate an Account in the event of a breach of these terms, a safety risk, abuse, a legal order, or if it appears the User is younger than 16.

16.3 In case of a serious or repeated breach, Stuubs may act immediately. Otherwise, where appropriate, Stuubs will first give a warning and a reasonable opportunity to remedy the issue.

16.4 To the extent safety and law allow, Stuubs states the reason for a suspension or termination and the possibility to object.

ARTICLE 17

Changes to these terms

17.1 Stuubs may change these terms in response to changes in the Service, legislation, security, or operations.

17.2 Material changes are clearly announced before the effective date via the App or website. Where the law requires, Stuubs asks for renewed consent. The current version always states a version number and date.

17.3 A change does not reduce rights the User already has under mandatory law. If you do not agree with a material change, you can end your use and delete your Account before the change takes effect.

ARTICLE 18

Complaints, applicable law, and disputes

18.1 Send questions or complaints first to contact@stuubs.com. Stuubs aims to respond substantively to complaints within 14 days. If more time is needed, the User will receive a message within that period.

18.2 Dutch law applies to the agreement. If you are a consumer residing in another country, you retain the protection of mandatory consumer rules that apply in your country of residence.

18.3 Disputes may be brought before the court competent under the law. This provision does not limit a consumer's right to bring a dispute before the competent court of their place of residence where the law so provides.

ARTICLE 19

Contact point

For support, complaints, reports of unlawful content, privacy requests, and communication with competent authorities, the contact point is: contact@stuubs.com. Communication is possible in Dutch or English.

Postal address: Stuubs, Albert van der Meerstraat 15, 7555 LE Hengelo, the Netherlands. Chamber of Commerce number: 96624469.